Refund & Cancellation Policy
Last updated: 13 July 2026
This policy explains how cancellations and refunds are handled for online appointments booked and paid through Sunaina Netra Chikitsalaya. All fees mentioned below are configured by the clinic and may be updated from time to time.
Fee Schedule
| Fee Type | Amount |
|---|---|
| Consultation Fee | Varies by doctor & slot |
| Patient Self Cancellation Fee | ₹100.0 |
| Clinic Cancellation Fee (retained by clinic) | ₹100.0 |
| Platform Cancellation Fee | ₹5.0 |
| Payment Gateway Fee (MDR) — Cashfree | Varies by payment method · non-refundable |
Patient Self Cancellation
If you cancel more than 24 hours before the scheduled time, the following are deducted from your payment and the remaining amount is refunded:
- Patient Self Cancellation Fee — ₹100.0
- Platform Cancellation Fee — ₹5.0
- Payment Gateway Fee (MDR), charged by Cashfree — non-refundable, varies by payment method
Total deducted: ₹105.0 plus the payment-gateway fee (MDR). The remaining amount is refunded to your original payment method, and your refund is never less than ₹0.
- Cancellations within 24 hours of the appointment may not be eligible for a refund.
Clinic-Initiated Cancellations & Reschedules
If the clinic or doctor cancels or reschedules your appointment:
- You will be notified and may accept the new schedule or request a cancellation.
- If the clinic or doctor reschedules your appointment and you choose not to accept the new time, you receive a full refund of the consultation fee — no cancellation fee and no payment-gateway fee (MDR) are deducted.
- If clinic staff cancel your appointment for other reasons, cancellation fees may apply and are deducted as shown in the Fee Schedule above (Clinic Cancellation Fee, Platform Cancellation Fee, and the non-refundable payment-gateway fee); the remaining amount is refunded to your original payment method.
Refund Processing
- Approved refunds are processed to the original payment method (bank account, UPI, or card used during payment).
- Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
- You will receive a confirmation once the refund has been initiated.
No-Show Policy
If you do not attend your scheduled appointment without prior cancellation, the appointment will be marked as completed and no refund will be issued.
Changes to This Policy
Sunaina Netra Chikitsalaya may update cancellation fees and refund rules from time to time. Changes will be reflected on this page and apply to future bookings.
Contact Us
For questions about cancellations or refunds, please contact us using the contact details provided on this website.