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Privacy Policy

Last updated: 13 July 2026

This Privacy Policy describes how Sunaina Netra Chikitsalaya (“we”, “us”, or “our”) collects, uses, and protects personal information of patients and visitors when you use our online appointment booking and patient management services powered by the Treatlly platform.

Clinic Information

Sunaina Netra Chikitsalaya
Bela Road · Mithanpura · Muzaffarpur · Bihar · 842002

Information We Collect

We may collect the following categories of personal information:

  • Identity & contact details — name, mobile number, email address, age, sex, and residential address.
  • Health information — medical history, prescriptions, diagnostic reports, and clinical notes necessary for providing care.
  • Appointment data — booking dates, times, doctor preferences, and consultation history.
  • Payment information — transaction IDs, payment status, and refund records. Card or bank details are processed securely by our payment gateway (Razorpay) and are never stored on our servers.
  • Device & usage data — browser type, IP address, and pages visited, collected automatically for analytics and security.

How We Use Your Information

  • Schedule, confirm, and manage appointments.
  • Provide medical consultations and clinical care.
  • Process payments, issue receipts, and handle refunds.
  • Send appointment reminders, follow-up notifications, and health updates via SMS or email.
  • Comply with applicable laws, regulations, and legal obligations.
  • Improve our services and user experience.

Data Sharing & Disclosure

We do not sell your personal data. Information may be shared only with:

  • Treating doctors and authorized clinic staff for clinical care.
  • Payment gateway providers (Razorpay) for processing transactions.
  • Diagnostic or laboratory partners, if referred by your doctor.
  • Government or regulatory authorities, when required by law.

Data Security

We apply reasonable technical and organizational safeguards — including encrypted connections (HTTPS), secure server infrastructure, and access controls — to protect your data from unauthorized access, alteration, or disclosure.

Data Retention

Your personal and medical data is retained for as long as necessary to provide services and comply with applicable medical record retention requirements. You may request deletion of non-essential data at any time.

Your Rights

  • Access — request a copy of the personal data we hold about you.
  • Correction — request corrections to inaccurate or incomplete information.
  • Deletion — request deletion of your data, subject to legal and medical record retention obligations.
  • Withdraw consent — opt out of non-essential communications at any time.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us using the contact details provided on this website.